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Athens News Agency: News in English, 10-01-04

Athens News Agency: News in English Directory - Previous Article - Next Article

From: The Athens News Agency at <http://www.ana.gr/>

CONTENTS

  • [01] Air travel complaints down 13% in '09

  • [01] Air travel complaints down 13% in '09

    Passenger complaints against airline companies over alleged violations of travellers' rights, unreasonable delays or flight cancellations as well as overbooking and luggage damages fell by 13 percent in 2009 in comparison to 2008.

    According to Civil Aviation Authority figures released on Monday, a relevant office received 556 complaints in 2009, of which 360 referred to flight cancellations and delays and over bookings, while the remaining 196 complaints dealt with luggage loss or damages.

    In 417 (75 percent) of the cases, passengers were vindicated. Penalties were imposed on nine carriers that refused to comply.


    Athens News Agency: News in English Directory - Previous Article - Next Article
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