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Customer service representative for international center in Queens

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From: "HR-Net News Distribution Manager" <dist@hri.org>

Originally From: "Duraes, Ricardo" <Ricardo.Duraes at echostar.com>

Please publish the following add. Since we are recruiting Greek people for our new call center in Queens.

Any questions feel free to contact me at Ricardo.duraes at echostar.com

Job Description

Do you enjoy variety in your work, but structure in your work life? Then, launch your high-growth DISH Network career as a Customer Service Representative. If you get excited about solving problems and take pride in creating outcomes that are positive for your customer, your company, and yourself, this is the opportunity for you, Customer Service Representative. What if you could get to know all about the Satellite TV industry, master valuable product knowledge, and learn everything you need to excel? You can, when you join our team. One of the great things about starting as a Customer Service Representative is that you'll acquire the knowledge and experience you need to advance professionally, day to day. Of course, providing the very best service means always being available to talk to our customers. When it comes to the number and variety of calls you'll receive, no two days are the same. This morning, you might be explaining charges to a customer who has just received his/her first bill. Tomorrow afternoon, you could be addressing technical issues about one of our products, or referring customers to our technical service team. Next week, you may help solve a problem and transform a frustrated customer into a happy one. This is in many ways, a powerful position and a great place to start a DISH Network career.

Job Title: Customer Service Rep I

Location: Flushing, NY, US

Organization Name: Queens International Customer Service Center

Summary

Dish Network is NOW HIRING Bilingual Customer Service Representatives for our brand new, state of the art International Customer Care Center in Flushing - College Point, NY! You must be fluent in English and one of the following languages: Armenian, Chinese, French, German, Greek, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Ukrainian, Vietnamese

The Bilingual Customer Service Representative will answer inbound sales and customer service calls relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests

Job Duties and Responsibilities

* Provide quality customer service through one-call resolution and establishing long-term customer relations.

* Accurately respond to questions regarding billing and payments.

* Sell multiple entertainment products and services as well as hardware systems and accessories.

* Assist customers with technical questions regarding installation, trouble shooting, and hardware operation.

* Assist customer billing by accepting payments via credit card.

* Assist Operations Department to determine call types to provide a higher level of customer service

Education and Experience

High school diploma or general education degree (GED)

Skills and Qualifications

Must be fluent in English and one of the following languages: Armenian, Chinese, French, German, Greek, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Ukrainian, Vietnamese

Ricky Duraes

Expert Coach/Queens


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